Case Management
It is important to us that we organise our work to enable us to build close and lasting working relationships with our service users, their friends and families.
We operate a caseload management structure that enables us to actively engage with our service users, their families, and other stakeholders to provide care and support. Each of the service users in our homes is allocated a team of four staff (Named Carer, Keyworker, Caseworker and Case Manager), who provide hands-on care. They work closely together, they are aware of the service users’ affairs, issues, concerns, conditions, or circumstances, and are involved in the care decisions to be made about the service user.
The benefits for us and our service user of this team arrangement are that it:
Provides a strong team base, as the point of contact for effective communication about the service user’s care, issues, or conditions.
Enables a lasting rapport to be built with the service user and their families, enabling the staff to become a confident advocate for the service user.
Encourages a more personal knowledge of service users’ needs and raises the team’s knowledge and awareness of their care needs.
Supports the continuity of care management, coordination, and the implementation of action plans agreed upon.
Provide immediate support to the service user’s decision-making, closer to the point of care delivery.
Ensures a robust monitoring and evaluation of the care being provided.
