Our Staff

We have a full staffing complement for our operations and a culture of continuous improvement. Our Director of Operation is responsible for the day-to-day running of the services, supported by Senior Managers and front-line staff, which comprises qualified Mental Health and General Nurses, Case Managers, Caseworkers, Keyworkers, Senior Support Workers and Support Workers. The extended team include colleagues in other departments such as Support Services, Social Inclusion, Administrative and Ancillary Services.

We have arrangements in place for direct-commissioned clinical professionals to provide ad-hoc sessional services such as Behavioural Psychologist, Speech and Language Therapists, Pharmacist, Dieticians, and Health and Wellbeing Facilitators.

All staff are carefully selected based on their experience, qualifications, good character, and caring perceptions. They are all DBS checked with satisfactory employment references and rights to live and work in the United Kingdom. Following their appointment, all staff are given a detailed programme of induction which covers critical areas such as safeguarding, health and safety, confidentiality, emergency procedures, etc. and ongoing staff supervision, appraisal, and suitable training programmes, to maintain their continuous professional development.

What you can expect from our staff

Professionalism:

Our staff will act and behave professionally, no matter the circumstances and present appropriately in the manners of approach and dress codes.

Care and Compassion:

Care is our cause, and you can expect our entire workforce to demonstrate these values in everything we do and say, without exception.

Safety Awareness:

Our service users are all vulnerable and most of them lack awareness of hazards in all environments. Their safety is uncompromisable; therefore, you can expect our entire workforce to be focused and alert to protect our service users from harm in any instant.

Truth and Honesty:

Expect us to uphold our Duty of Candour, be truthful and own up to mistakes and errors.

Respecting Diversity:

Embrace diversity and show respect to one another and everyone’s beliefs, choices, and decisions and that extends to our service users and those who are involved with them.

Knowledge and Competence:

Demonstrate good and acceptable knowledge of procedures, care plans, risk management, and service user needs profiles and strengths and a strong commitment to training and development.

Confidentiality:

Treat any information about our service users as strictly private. Expect all information about our service users in our possession to be protected and not to be disclosed unlawfully.